The causes behind this error could be many including server problems, browser incompatibility, geo-locked content, corrupt cache or cookie files, etc. In such a situation try restarting the browser and then the computer and if it still doesn’t help, proceed with the following troubleshooting steps sequentially:
2] Check the ping status
In this solution, the problem could be in two parts. The first is that the internet itself doesn’t work. This could be checked by trying to open a website other than PrimeVideo. If the internet works fine otherwise, try the following procedure: Press Win+R to open the Run window and type the command cmd. Hit Enter to open the Command Prompt window. Type the command – ping primevideo.com and hit Enter.
Wait for the replies and if you receive 4 replies, everything is well and good. Else, proceed with further solutions.
3] Log out and sign in again
4] Disable any proxy servers and VPN
Click on the Start button and go to Settings»Network and Internet»Proxy. Under Manual proxy setup, disable the option associated with Use a proxy server.
5] Update your web browser
We hope this helps you.
