When you encounter this issue, you’ll receive the following error message; The error occurs when the Printer port is either in use or the Printer Driver installed is corrupt, or outdated. The most likely culprits to the error include:
Glitched printer menu.The printer is stuck in a limbo state.3rd party firewall interference.
An error occurred during port configuration
If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue. Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Hard reset printer
This solution requires you to hard reset the printer and see if the An error occurred during port configuration issue is resolved. Do the following:
Get the printer into idle mode.Disconnect the power cord from the rear of the printer.Unplug the power cord from the wall outlet and wait at least 60 seconds.After the 60 seconds has elapsed, plug the power cord back into the wall outlet and reconnect the power cord to the rear of your printer port.Next, turn on your printer again and wait until it enters idle mode again.
See if the issue is now resolved. Otherwise, try the next solution.
2] Manually configure printer port
Since the automatic configuration of the printer port is not working, you can manually configure the printer port from the classic Control Panel interface. In the Ports tab, select the printer you’re having an issue with and then click the Configure Port button. The issue should be solved now. If not, try the next solution.
3] Change account type to Administrator
In some cases, you may encounter this error if you try to configure the printing port from a non-administrative account. To resolve the issue, you need to change the standard account to an administrator account.
4] Manually flush the print queue
This solution requires you to manually flush the print queue on your Windows 10/11 PC.
5] Disable/uninstall any third-party security software
Some third-party security software will not trust external devices so they will prevent new connections from being established. You’re most likely to encounter this error on printers that are not fully compatible with Windows 10/11. In this case, to fix the problem, you need to disable the AV software and see if the issue is resolved. If not, you’ll have to remove the third-party antivirus program from your PC using the dedicated removal tool to remove all files associated with the antivirus program. Afterward, try the printer port configuration – the task should complete without the error. Hope this helps!
