If you are one of the affected users facing the same issues, this guide is for you. In this post, we are going to discuss different fixes that should help Astro Command Center to detect the A50 headset on your PC. But before trying any fix, make sure that your device is fully charged and properly connected to the PC. If you still face the issue, you can try any of the below-listed fixes to resolve the problem. Before discussing the actual solutions, let us try to explore the reasons why Astro Command Center is unable to detect your A50 headset. Let us find out.
Why is Astro Command Center not detecting A50 Headset?
Here are the potential causes why Astro Command Center might not be detecting A50 headset on Windows PC:
The problem might be with your A50 headset. If the device is faulty or physically damaged, it won’t be detected on your PC. Hence, you should make sure that the headset is working fine by checking it with a different computer. If the product is faulty, you will have to get it replaced or repaired.There might be a Bluetooth connectivity issue that is causing the problem at hand. So, you can try running Windows built-in Bluetooth troubleshooter to fix the issue.If your Windows is outdated, you might face this problem. Hence, install all the pending Windows updates and update your PS to its latest build.Outdated device drivers can be another reason for the same issue. If the scenario is applicable, update all your device drivers to fix the problem.If the installation of Astro Command Center is faulty or corrupted, the software won’t work as intended. Hence, you will have to get rid of the corrupted installation of the application by uninstalling and then reinstalling the application.
Based on the scenario best suited to you, try the below-listed fix and resolve the problem.
Fix Astro Command Center not detecting A50 Headset
Here are the fixes you can apply if your Astro Command Center is not detecting the A50 Gen 4/3/2 Headset:
1] Check if there is an issue with the headset itself
Before advanced troubleshooting, make sure that there is no issue with the headset itself or hardware glitch. Your device might be faulty and thus the issues at hand. So, ensure that the headset is in proper working condition. You can try connecting your A50 headset to a different PC where Astro Command Center is installed and see if the headset is recognized or not. If not, there might be some problem with your headset. So, in that case, you can contact the ASTRO support team or the seller to replace or repair the device. Apart from that, try connecting the device to a different USB port and see if the A50 headset is detected on your PC or not. The problem might lie with your USB port. So, in that case, trying a different USB port should work for you. In case there is no hardware issue, the issue might be caused due to some misconfiguration or software issues. So, move on to the next potential fix to resolve the problem at hand. RELATED: How to set up and use a Headphone on Windows 11/10 PC.
2] Run Bluetooth Troubleshooter
Windows provides various built-in troubleshooters to scan and fix different issues on your system. So, if there is some Bluetooth connectivity issue due to which Astro Command Center on your PC does not detect the A50 headset, you can try running the Bluetooth troubleshooter. Here’s how to do that: If the problem still persists, go ahead and try the next potential fix to resolve the problem. See: Bluetooth Headset is not working with Microsoft Teams.
3] Update Windows
You might be facing the issue at hand if your Windows OS is not up-to-date. Microsoft releases new updates to address bugs and new features. New updates basically improve the stability and overall performance of your system. So, it is always recommended to install all the latest Windows updates to get the best performance out of your system. To update Windows, press Win+I to launch Settings and go to the Windows Update tab. After that, press the Check for updates button, and Windows will start scanning for available updates. You can later download and install the pending updates. Once your system is updated, check if the problem is resolved or not. If the issue is still not resolved, you can try the next potential solution to fix it. Read: Oculus Quest 2 not connecting to WiFi on PC; Keeps disconnecting!
4] Update your device drivers
Outdated drivers including Bluetooth and audio drivers are likely to cause the issue at hand. Hence, along with Windows, make sure you have installed the latest updates for your device drivers as well. To update device drivers, launch the Settings app by pressing the Win+I hotkey and then navigate to the Windows Update tab > Optional Updates section. Here, you will find all the available driver updates that you can download and install. Or, you can use the Device Manager app to update your device drivers. You can also download and install the latest versions of our device drivers from the official website of the device manufacturer. If you want to update device drivers automatically, you can use free driver update software. Simply download and install a third-party driver updater and use it to automatically scan and update outdated device drivers. Once your device drivers are updated, try connecting your A50 headset and see if the issue is resolved. In case you still face the same problem, try the next potential fix to resolve it. Read: Headphones plugged in but sound coming from speakers on Windows.
5] Update Firmware
You can try installing firmware updates and see if the problem is resolved. Simply open the Astro Command Center and check if there is any firmware update available. If so, download and install the update, and then check whether the issue is fixed or not. If the problem still persists, we have one more fix to resolve it. So, try the next solution.
6] Reinstall Astro Command Center
If none of the above solutions worked for you, the last resort is to reinstall Astro Command Center. The problem might lie with the corrupted or faulty installation of Astro Command Center. Hence, if the scenario is applicable, you can start afresh by reinstalling the software. To reinstall Astro Command Center, you will first have to uninstall the application. For that, open the Windows Settings app using Win+I and then navigate to the Apps tab. After that, click on the Installed apps option and select Astro Command Center. Then, click on the three-dot menu option and choose Uninstall. After that, confirm uninstallation, and once done, remove the installation directory from your device manually. Now, you can download Astro Command Center from its official website or Microsoft Store, and install it on your PC. Hopefully, Astro Command Center will now be able to detect your A50 headset on Windows. Now read: Fix SteamVR Headset Not Detected issue.
Why is my Astro A50 headset not working?
If your Astro A50 headset is not working on Windows, it could be because the device is not properly connected or set up on your PC. Besides that, your headset could be faulty and that’s why it is not working. So, make sure the device is fine. Also, outdated sound card drivers, incorrect sound settings, and audio enhancements can be some other reasons for the issue at hand.
How do I get the Astro Command Center to work?
You can download the setup for Astro Command Center from astrogaming.com. And then, run the setup file and follow the prompted instructions to install the Astro Command Center software on your PC. After that, connect your headset device to your PC via USB and ensure that your device is in PC mode. You can then start customizing headset preferences and use the headset on your PC. Read: Headphones not working or detected in Windows 11/10.
